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Privacy Policy

Definitions

Customer : any professional or capable natural person within the meaning of articles 1123 et seq. of the French Civil Code, or legal entity, who visits the Site which is the subject of these general terms and conditions.

Benefits and services : https://www.cityresidence.fr/ provides customers with

Content : All the elements making up the information on the site, in particular text - images - videos.

Customer Information : Hereinafter referred to as "Information (s)" which correspond to all personal data that may be held by https://www.cityresidence.fr/ for the management of your account, customer relationship management and for analysis and statistical purposes.

User : Internet user connecting to and using the above-mentioned site.

Personal information : "Information which allows, in any form whatsoever, directly or not, the identification of the natural persons to whom it applies" (Article 4 of Law No. 78-17 of January 6, 1978).The terms "personal data", "data subject", "processor" and "sensitive data" have the meaning defined by the General Data Protection Regulation (GDPR: No. 2016-679)

1. Presentation of the website

In accordance with article 6 of French law no. 2004-575 of June 21, 2004 on confidence in the digital economy, users of the https://www.cityresidence.fr/ website are informed of the identity of the various parties involved in its creation and follow-up:

Owner : Pierreval Exploitation
Boulevard René Descartes- 86360 Chasseneuil-du-Poitou
SIREN 433 763 760 / SIRET (siege) 43376376000041

Responsible for publication : Yann DOFFIN – contact@pierreval.com
Le responsable publication est une personne physique ou une personne morale.

Webmaster : DDLC and Co – contact@pierreval.com

Host : SOS-DATA – 22 rue de Bignoux 86000 POITIRES - 09 74 76 15 57

Data Protection Officer : DPO – dpo@pierreval.com

2. Terms and conditions of use of the site and the services offered

The Site constitutes an intellectual work protected by the provisions of the French Intellectual Property Code and applicable international regulations. The Customer may not in any way reuse, transfer or exploit for his own account all or part of the elements or works on the Site.

Use of the https://www.cityresidence.fr/ website implies full acceptance of the general conditions of use described below. These conditions of use may be amended or supplemented at any time, and users of the https://www.cityresidence.fr/ website are therefore advised to consult them regularly.

This website is normally accessible to users at all times. However, https://www.cityresidence.fr/ may decide to interrupt the site for technical maintenance, in which case it will endeavor to inform users of the dates and times of the intervention in advance. The https://www.cityresidence.fr/ website is regularly updated by https://www.cityresidence.fr/. Similarly, the legal notices may be modified at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible in order to take cognizance of them.‍

3. Description of services provided

The purpose of the https://www.cityresidence.fr/ website is to provide information concerning all of the company's activities. Pierreval Exploitation endeavors to provide information on the https://www.cityresidence.fr/ website that is as accurate as possible. However, Pierreval Exploitation cannot be held responsible for any omissions, inaccuracies or failure to update information, whether caused by Pierreval Exploitation or by third-party partners supplying such information.

All information on the https://www.cityresidence.fr/ website is given for guidance only, and is subject to change. Furthermore, the information on the https://www.cityresidence.fr/ website is not exhaustive. It is subject to modifications having been made since it was put online.

4. Contractual limitations on technical data

The site uses JavaScript technology. The website cannot be held responsible for any material damage arising from use of the site. In addition, the user of the site undertakes to access the site using recent, virus-free equipment and with a last-generation updated browser. The https://www.cityresidence.fr/ site is hosted by a service provider on the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (RGPD: n° 2016-679).

The aim is to provide a service that ensures the best possible level of accessibility. The host ensures continuity of service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible time, in particular for maintenance purposes, to improve its infrastructures, in the event of infrastructure failure, or if the Services generate traffic deemed abnormal.

https://www.cityresidence.fr and the host cannot be held responsible in the event of malfunction of the Internet network, telephone lines or computer and telephony equipment, particularly in the event of network congestion preventing access to the server.

5. Intellectual property and counterfeiting

https://www.cityresidence.fr is the owner of the intellectual property rights and holds the rights of use on all the elements accessible on the website, notably texts, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is forbidden, except with the prior written authorization of Pierreval Exploitation.u site ou de l’un quelconque des éléments qu’il contient sera considérée comme constitutive d’une contrefaçon et poursuivie conformément aux dispositions des articles L.335-2 et suivants du Code de Propriété Intellectuelle.

6. Limitation of liability

https://www.cityresidence.fr acts as the publisher of the https://www.cityresidence.fr/ website and is responsible for the quality and accuracy of the Content it publishes. City Résidence cannot be held responsible for direct or indirect damage caused to the user's equipment when accessing the https://www.cityresidence.fr website, and resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or incompatibility.
City Résidence cannot be held responsible for any indirect damage (such as loss of business or loss of opportunity) resulting from the use of the https://www.cityresidence.fr website. Interactive areas (possibility of asking questions in the contact area) are available to users. City Résidence reserves the right to delete, without prior notice, any content posted in this area that contravenes French legislation, in particular provisions relating to data protection. Where applicable, City Résidence also reserves the right to hold the user civilly and/or criminally liable, particularly in the event of messages of a racist, insulting, defamatory or pornographic nature, whatever the medium used (text, photographs, etc.).

7. Personal data management

The Customer is informed of the regulations concerning marketing communications, the law of June 21, 2014 for confidence in the Digital Economy, the Data Protection Act of August 06, 2004 as well as the General Data Protection Regulation (RGPD: n° 2016-679).

7.1 Persons responsible for the collection of personal data

For Personal Data collected as part of the creation of the User's personal account and browsing on the Website, the person responsible for processing Personal Data is: CITY RESIDENCE. City Résidence is represented by Natacha BRINES, its legal representativeAs the party responsible for processing the data it collects, https://www.cityresidence.fr undertakes to comply with the legal provisions in force. In particular, it is the customer's responsibility to establish the purposes of its data processing, to provide its prospects and customers with complete information on the processing of their personal data once their consent has been collected, and to maintain a register of processing that is accurate. Whenever City Résidence processes Personal Data, City Résidence takes all reasonable steps to ensure that the Personal Data is accurate and relevant to the purposes for which https://www.cityresidence.fr processes it.

7.2 Purpose of the data collected

https://www.cityresidence.fr is likely to process all or part of the data:

  • To enable browsing on the Site and the management and traceability of services ordered by the user: Site connection and usage data, invoicing, order history, etc.
  • To prevent and combat computer fraud (spamming, hacking, etc.): hardware used for browsing, IP address, password (hashed)
  • To improve browsing on the Site: connection and usage data
  • To conduct optional satisfaction surveys on https://www.cityresidence.fr : e-mail address
  • To conduct communication campaigns (sms, e-mail): telephone number, e-mail address.

City Résidence does not market your personal data, which is therefore only used by necessity or for statistical and analysis purposes.‍

7.3 Right of access, rectification and opposition

In accordance with current European regulations, users of https://www.cityresidence.fr have the following rights:

  • Right of access (Article 15 GDPR) and rectification (Article 16 GDPR), updating, completeness of Users' data right to block or delete Users' personal data (Article 17 GDPR), when they are inaccurate, incomplete, equivocal, outdated, or whose collection, use, communication or storage is prohibited
  • Right to withdraw consent at any time (article 13-2c GDPR)
  • Right to limit the processing of Users' data (Article 18 GDPR).
  • Right to object to the processing of Users' data (Article 21 GDPR).
  • Right to portability of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (Article 20 GDPR)
  • The right to define what happens to Users' data after their death, and to choose to whom https://www.cityresidence.fr should communicate (or not) their data to a third party that they have previously designated

As soon as https://www.cityresidence.fr becomes aware of a User's death and in the absence of instructions from the User, City Résidence undertakes to destroy the User's data, unless it is required to be kept for evidential purposes or to meet a legal obligation.If the User wishes to know how https://www.cityresidence.fr uses their Personal Data, ask to rectify it or object to its processing, the User may contact City Résidence in writing at the following address:
CITY RESIDENCE – DPO, DPO
TELEPORT 3 FUTUROSCOPE, BD RENE DESCARTES 86360 CHASSENEUIL-DU-POITOU.

In this case, the User must indicate the Personal Data he/she would like https://www.cityresidence.fr to correct, update or delete, identifying him/herself precisely with a copy of an identity document (ID card or passport).
Requests for the deletion of Personal Data will be subject to the obligations imposed on https://www.cityresidence.fr by law, in particular as regards the retention or archiving of documents. Finally, Users of https://www.cityresidence.fr/ may lodge a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes).

7.4 Non-disclosure of personal data

https://www.cityresidence.fr refrains from processing, hosting or transferring Information collected on its Customers to a country outside the European Union or recognized as "non-adequate" by the European Commission without informing the Customer in advance. For all that, https://www.cityresidence.fr remains free to choose its technical and commercial subcontractors on condition that they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (RGPD: n° 2016-679).City Résidence undertakes to take all necessary precautions to preserve the security of the Information and in particular that it is not communicated to unauthorized persons. However, if an incident affecting the integrity or confidentiality of Customer Information is brought to the attention of https://www.cityresidence.fr, the latter must inform the Customer as soon as possible and inform him of the corrective measures taken. Furthermore, https://www.cityresidence.fr does not collect any "sensitive data".User Personal Data may be processed by City Résidence subsidiaries and subcontractors (service providers), exclusively in order to achieve the purposes of this policy.Within the limits of their respective responsibilities and for the purposes outlined above, the main people likely to have access to https://www.cityresidence.fr User data are our customer service agents.

7.5 Types of data collected

For users of the https://www.cityresidence.fr website, we collect the following data, which is essential for the operation of the service, and which will be kept for a maximum period of 12 months after the end of the contractual relationship:Name, first name, telephone number, email addresshttps://www.cityresidence.fr also collects information that enables us to improve the user experience and to offer contextualized advice:booking management by an external service provider misterbooking.comThis data is kept for a maximum period of 12 months after the end of the contractual relationship.

8. Incident notification

Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. We therefore cannot guarantee absolute security. Should we become aware of a security breach, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take account of our legal obligations, whether at national or European level. We are committed to keeping our customers fully informed of all matters relating to their account security, and to providing them with all the information they need to help them meet their own regulatory reporting obligations.
No personal information concerning the user of the https://www.cityresidence.fr website is published without the user's knowledge, exchanged, transferred, assigned or sold on any medium whatsoever to third parties. Only the assumption of the repurchase of https://www.cityresidence.fr/ and its rights would allow the transmission of the aforementioned information to the possible purchaser who would be in turn held of the same obligation of conservation and modification of the data with respect to the user of the https://www.cityresidence.fr site. SecurityTo ensure the security and confidentiality of Personal Data and Personal Health Data, City Résidence uses networks protected by standard devices such as firewalls, pseudonymization, encryption and passwords. When processing Personal Data, City Résidence takes all reasonable measures to protect them against loss, misuse, unauthorized access, disclosure, alteration or destruction.

9. Hypertext links, cookies and Internet tags

The https://www.cityresidence.fr site contains a number of hyperlinks to other sites, set up with the authorization of https://www.cityresidence.fr. However, City Résidence is not in a position to check the content of sites visited in this way, and consequently accepts no liability in this respect. Unless you decide to deactivate cookies, you accept that the site may use them. You may deactivate these cookies at any time, free of charge, using the deactivation options provided below, although this may reduce or prevent access to all or part of the Services offered by the site.

9.1. « COOKIES »

A "cookie" is a small data file sent to the User's browser and stored on the User's terminal (e.g. computer, smartphone), (hereinafter "Cookies"). This file includes information such as the User's domain name, the User's Internet service provider, the User's operating system, and the date and time of access. Cookies are in no way likely to damage the User's terminal.
https://www.cityresidence.fr is likely to process the User's information concerning his/her visit to the Site, such as the pages consulted and searches carried out. This information enables City Résidence to improve the content of the Site and the User's browsing experience. As Cookies facilitate browsing and/or the provision of services offered by the Site, the User may configure his/her browser to allow him/her to decide whether or not to accept them, so that Cookies are stored in the terminal or, on the contrary, are rejected, either systematically or depending on the sender. The User may also configure his or her browser software so that acceptance or rejection of Cookies is proposed from time to time, before a Cookie is likely to be recorded in the User's terminal. City Résidence informs the User that, in this case, it is possible that not all of the functionalities of his/her browser software will be available.
If the User refuses to accept cookies on his or her terminal or browser, or if the User deletes cookies stored on his or her terminal or browser, the User is informed that his or her browsing and experience on the Site may be limited. This may also be the case when City Résidence or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet. Where applicable, City Résidence declines all responsibility for the consequences linked to the degraded operation of the Site and any services offered by https://www.cityresidence.fr, resulting from (i) the refusal of Cookies by the User (ii) the impossibility for https://www.cityresidence.fr to record or consult the Cookies necessary for their operation due to the User's choice. To manage Cookies and User choices, the configuration of each browser is different. It is described in the browser's help menu, which will indicate how the User can modify his or her wishes with regard to Cookies.
At any time, Users may choose to express and modify their wishes with regard to Cookies. City Résidence may also use the services of external service providers to help it collect and process the information described in this section.Finally, by clicking on the icons dedicated to the social networks Twitter, Facebook, Linkedin and Google Plus appearing on the https://www.cityresidence.fr website or in its mobile application and if the User has accepted the deposit of cookies by continuing to browse the https://www website or mobile application. cityresidence.fr, Twitter, Facebook, Linkedin and Google Plus may also deposit cookies on your terminals (computer, tablet, cell phone). These types of cookies are deposited on your terminals only if you consent to them, by continuing your navigation on the Website or mobile application of https://www.cityresidence.fr. At any time, however, the User may revoke his or her consent to City Résidence depositing this type of cookie.

Article 9.2. BALISES (“TAGS”) INTERNET

City Résidence may occasionally employ web beacons (also known as action tags, single-pixel GIFs, clear GIFs, invisible GIFs and one-to-one GIFs) and deploy them through a specialist web analytics partner that may be located (and therefore store the corresponding information, including the User's IP address) in a foreign country.These beacons are placed both in online advertisements enabling Internet users to access the Site, and on the various pages of the Site.This technology enables https://www. cityresidence.fr to evaluate visitors' responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the User's use of this Site.The external service provider may collect information about visitors to the Site and other websites thanks to these beacons, compile reports on Site activity for https://www.cityresidence.fr, and provide other services relating to the use of the Site and the Internet.‍

10. Applicable law and jurisdiction

Any dispute relating to the use of the https://www.cityresidence.fr website is subject to French law. Except in cases where the law does not allow it, exclusive jurisdiction is given to the competent courts of POITIERS.